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Exchange Policy


1. Product must be purchased from https://store.reach-tele.com.
2. Exchange within 7 days from the date of signing the POD.
3. The exchange service is obtainable only for the product with the quality issues.
4. Free exchange is only for host (Phone body). Charger, battery and accessory are excluded.


The validity period for exchange is calculated from the day (inclusive) customer signed the proof of delivery (POD) upon receiving the Product till the date of requesting an exchange.


All product packages which have been unsealed must be inspected get certified on faulty issue before proceed to exchange.


(a) The exchange period of the product has expired.

(b) User did not follow product instructions for use, maintenance, service and cause of the damage.

(c) The product has been water exposure, humidity or extreme temperature or environmental conditions, or the exposure to the foregoing conditions of rapid change, or been corrosion, oxidation or food or liquid spills or affected by chemicals.

(d) The malfunction of product occurs due to unauthorised maintenance, misuse, crash, neglect, soaking, accident, alteration, or incorrect installation. The label, serial number, or anti-counterfeiting label is torn or altered.

(e) The warranty evidence including invoice and warranty card is unavailable, altered, or are not consistent with the purchase made.

(f) For exchange reason of logistics damages on delivery, missing parts, or wrong items, customer has signed for the product but can’t provide related proof or certificate from shipping company.


(a) Pictures on https://store.reach-tele.com web pages may vary slightly from the actual objects because of the light changes .  The product appearance (including but not limited to the color) depends on the actual product.

(b) Information provided in https://store.reach-tele.com (including but not limited to the product specifications and functions) may be limited and incomplete due to the limited space on websites. For detailed information, see related instruction manuals.

(c) https://store.reach-tele.com do not handle the exchange or exchange due to problems caused by your incorrect operations or environment restrictions.

(d) https://store.reach-tele.com do not provide the data export service for storage devices. Before exchanging storage devices to https://store.reach-tele.com, you need to be sure that data is exported. Reach Data Installation Services do not assume liabilities for data loss, damage, or leakage.

(e) For faults that can be rectified through software upgrades on products, send the product to Reach service centers for software upgrades. In such cases, products do not support exchange.

https://store.reach-tele.com reserves the right for the modification and final interpretation of this Policy within the applicable law.